Need help with PaperFix AI?

We usually reply within 1–2 business days.
Email us: [email protected]

Common help topics

App questions

How to scan a document, how the photo and PDF upload paths differ, why a summary missed something, how to share a summary, how to find previously saved documents.

Billing and subscriptions

Once paid subscriptions are enabled through Apple's App Store, billing is handled by Apple. To manage or cancel a subscription, open Settings on your iPhone → Apple ID → Subscriptions. For receipt or refund questions, contact Apple Support — we cannot process App Store refunds directly. We are happy to help with anything else.

Privacy and your data

Read our Privacy Policy for the full details. Quick version: saved summaries live on your device only; document content is sent to our AI provider (currently OpenAI) for analysis under a commercial API and is not used to train public models by default; we never sell your data. To delete all saved documents, open the app and go to Settings → Delete all saved documents.

Report a bug or share feedback

We want to hear about it. Email [email protected] with a short description and (if possible) the device model and iOS version. If the bug involves a specific document, a redacted screenshot helps us reproduce it.

Important reminder

PaperFix provides plain-language assistance only and is not legal, medical, tax, or financial advice. For important decisions, please consult a qualified professional. See our Terms of Service for the full disclaimer.